I. General information
The website www.ehclogistika.com is the property of EHC Logistika d.o.o., a commercial and service provider (KFt) Croatia, Zagreb, Palinovečka 25A, MBS: 081254014, OIB: 83151431804 (hereinafter: For Sale).
All materials on www.ehclogistika.com are the sole intellectual property of Seller and may only be used with the express consent of Seller.
The Seller allows the use of the services and content of the website www.ehclogistika.com regulated by these Terms of Purchase.
These Purchase Conditions form part of the Seller’s obligation, in accordance with the provisions of the Consumer Protection Act, and serve to make the distance selling contract clear and understandable before concluding the contract and to inform the Buyer of the conditions, execution and termination of the contract. in accordance with the law.
The term Seller is therefore defined by EHC Logistika d.o.o. (Trade and Service Ltd.), Croatia, Zagreb, Palinovečka 25A, MBS: 081254014, OIB: 83151431804, T: +385 91 201 25 40, e-mail: , W: www.ehclogistika.com .
The term Buyer primarily refers to the classic consumer protected by the Consumer Protection Act, ie an individual who orders and pays for any product through the online store service available on the Seller’s website (but Buyer may be a merchant, artisan, or legal entity the provisions of the Consumer Protection Act protect when purchasing products not related to their business). All other persons outside the above range are also customers, but they are not protected by the provisions of the Consumer Protection Act and are not subject to the rules of these Terms of Purchase (e.g. corporate customers in the course of their business, contract customers and resellers who are the Seller). and who procure the goods through the webshop www.ehclogistika.com, etc.).
The Seller acts in its own name when selling a product through the website www.ehclogistika.com.
The Terms of Purchase form part of the electronic contract with the specifications and price (s) of the product (s) purchased, and before requesting confirmation of an order to purchase a particular product, the Buyer must be asked to accept / declare that he is aware of these. . After confirmation of the orders (conclusion of the contract), the contract will be delivered to the Buyer by e-mail.
Seller reserves the right to change the terms at any time, provided that such changes take effect after publication on the Website.
When the Buyer confirms and fulfills the order, the contract is concluded and the Seller immediately notifies him by e-mail of the conclusion of the contract.
To enter into a valid contract, the Buyer must be a person with full legal capacity.
The Buyer is responsible for the completeness and authenticity of the data entered during registration.
The terms of purchase are divided into the following categories / information.
Access to the www.ehclogistika.com website may not be available due to maintenance work or the introduction of new content. in the event of unforeseen circumstances beyond the control of the Seller and which the Seller wishes to eliminate as soon as possible.
II. Main features of the products
The main characteristics of the goods are that the products are described and presented with photographs in several languages, and the data relating to them are based on data contained in their own database.
The photos of the products are illustrative and do not always have to correspond in every detail to the products that are the subject of the order. The Seller emphasizes in particular that the visual identity of the product shown in the picture does not have to exactly match the appearance of the product in reality, especially with regard to the monitor settings of the Buyer’s computer, differences in color recognition seen by the customer on the screen, etc. and therefore the delivered product cannot be considered defective.
In the case of the above-mentioned discrepancy, when there is a difference between the product shown in the picture and the delivered product, it cannot be considered as a defect. The product information (product description, price, etc.) displayed on www.ehclogistika.com may also contain errors, the application may not work perfectly, it may contain spelling errors, etc. In the event of serious errors or incorrect information on www.ehclogistika.com , the Seller reserves the right to terminate the contract unilaterally.
The subject of the order can only be products that are and are available according to your order.
Due to the large number of orders placed at one time on www.ehclogistika.com , the product availability information may not match the stock situation.
If the ordered product is not available in the warehouse, the Seller informs the Buyer that the product is currently unavailable, as well as the deadline within which the product can be purchased and offers the possibility to purchase an alternative product from www.ehclogistika.com , which is available and can be shipped immediately and which most closely resembles the product ordered by the Buyer. If the Buyer refuses to wait and does not want to deliver another product, the amount paid for the ordered product, which cannot be delivered, will be refunded.
III. The price of the product
The prices displayed on the website www.ehclogistika.com are indicated in Croatian kuna (HRK) and informatively in HUF. The cost of VAT is included in the price of the product. The prices of the products do not include shipping costs because they are paid separately, except for orders above a certain amount, when the shipping cost is free to the Buyer which is the same as the terms and in the manner specified in these Purchase Conditions.
Before confirming the order, the price of the product, which includes VAT, the delivery price – if charged – and the final price are given separately to give the Buyer an insight into the final price to be paid for the ordered products.
In case of electronic transfer, the costs of payment and / or interbank transaction are not included in the price.
IV. Shipping costs
The shipping cost is indicated when ordering the product and when ordering more than one product, the total shipping cost is indicated.
In the case of orders with a total value exceeding 450 HRK, the Seller shall bear the delivery costs.
Note: The quoted shipping rates and associated discounts apply only to shipments within the EU. For shipments in Croatia and outside the EU, the Croatian Post has another valid price list.
In case of any remarks or questions related to the delivery of the package, the Buyer will be contacted by calling +385 91 2012540 and +385 99 356 44 77.
V. Costs of using telecommunications equipment
Seller will not charge any costs in connection with the telecommunications equipment.
VI. Terms of payment, deadlines, terms of delivery and time of delivery of the goods
Products are ordered by selecting the menu, using the menu and filling out the electronic form. The customer can order and purchase a product as a registered or non-registered user. The product is considered ordered when the customer has completed the entire ordering process.
Payment for the ordered products can be made as follows:
- E-banking (electronic money transfer)
- By credit card (Maestro, MasterCard, Visa)
Credit card and electronic money transfers must be completed no later than the deadline specified in the e-mail confirming the conclusion of the contract.
Regarding credit card payments, the Seller emphasizes that the credit card payment system is an integral part of the webshop. After selecting “Card” payment, the fields for entering card data will appear. The Seller does not store credit card and owner information on its servers. The purchase itself was made after successful payment approval. If your system doesn’t allow credit card payment, you’ll need to choose an alternative payment method. The Seller has no information on the reason for the rejection of the credit card, whether it is technical or business in nature.
In the event that the Buyer wishes to pay in cash, he must opt for an electronic banking service transfer.
If the Buyer does not receive notification that the purchase agreement has been concluded after the completion of the ordering process, we recommend that you check:
- Junk / Spam folder
- Is the mailbox full?
In the event that payment is not made within the specified deadline, the Seller will deliver the order after the due date, but if it is unable to do so for justified reasons, the contract will be terminated unilaterally and the amount paid will be refunded.
If the payment has been made correctly and it is shown on the Seller’s invoice, the Seller will send the ordered product. The invoice for the order will be sent together with the goods.
The ordered products are delivered throughout the territory of the Republic of Hungary, the Republic of Croatia and other EU countries. Delivery will be made upon receipt of proof of payment – no later than 48 hours. If delivery of the selected product is not possible, if the product is not in stock, the Seller is obliged to notify the Buyer immediately and the Buyer has the right to terminate the contract and request a refund or request a later delivery deadline. We try to ship all ordered items in one shipment or package. If this is not possible due to stock status, Seller reserves the right to ship through multiple shipments.
Delivery will be made in accordance with the terms of receipt of the courier service / post and will be deemed fulfilled when the Seller has delivered the package to the courier service / post.
VII. Unilateral termination of the contract
Only the Buyer, who has concluded a distance sales contract as described above, is entitled to terminate the contract unilaterally within 14 days without giving reasons. The 14-day period begins on the day the goods covered by the contract are handed over to the Buyer or a third party designated by the Buyer, provided that this party is not the carrier / supplier. If the Buyer has ordered several products, or if the goods are received in several consignments, the period shall begin from the date of receipt of the last piece or the last delivery.
If the Seller does not notify the Buyer of this right, the Buyer’s right to terminate the contract unilaterally shall terminate within 12 months after the expiry of the notice period (the beginning of the 12 months is the prescribed notice period – it starts after the expiry of 14 days). However, if the notice of the right of unilateral termination is sent by the Seller within 12 months, the right of unilateral termination shall terminate after the expiry of the period of 14 days from the date of sending the notice.
Before the expiration of the unilateral notice period, the Buyer is obliged to notify the Seller of his decision to terminate the contract on the form for unilateral termination of the contract, which can be filled in electronically and sent to the e-mail address . Acknowledgment of receipt of the notice of unilateral termination of the contract will be sent by the Seller by e-mail without delay. The completed form of unilateral termination can also be sent by post to the address of the Seller, Zagreb, Palinovečka 25A.
If you unilaterally terminate this Agreement, we will refund the money received from you immediately, but no later than 14 days after we receive your decision to terminate this Agreement unilaterally. The cost of returning the goods shall be borne by the Buyer. Refunds are made in the same way as payment. Refunds will be paid only after the goods have been returned to the Seller or after the Buyer has confirmed that he has returned the goods. The Buyer is obliged to return the goods immediately upon unilateral termination of the contract, but no later than within 14 days from the sending of the decision on unilateral termination. If you return the goods in person, you can do so at the Seller’s address: Zagreb, Palinovečka 25A and / or by post to the same address.
Have you fulfilled your obligation to send the goods in a verifiable manner (by registering the consignment) before the expiry of the above deadline or to hand it over in person in Zagreb at Palinovečka 25A.
You are responsible for any damage to the goods resulting from its handling, except for damages that are a reduction in the nature, properties and functionality of the goods.
If the product is defective, seriously injured or damaged. will be returned without documentation and if you do not send them within 8 days of our request, we will consider that the Buyer has not fulfilled its obligation to return the goods and the Seller is not obliged to refund the price paid.
The Buyer is not entitled to terminate the contract unilaterally if:
- the Seller has fully performed the service contract, and when the performance is with the express prior consent of the Buyer, or it started by confirming that he was aware that he would lose the right to terminate the contract unilaterally if the service was fully performed;
- the subject of the contract is a price or service, the price of which depends on changes in the financial market over which the Seller has no influence, if these changes occurred during the period of the Buyer’s right to terminate the contract unilaterally;
- the subject of the contract is goods made by the Seller according to the Buyer’s specification or which are clearly tailored to the Buyer;
- the subject of the contract is perishable or short-lived goods;
- the subject of the contract is sealed goods which, for health or hygiene reasons, are not suitable for return if the seal has been broken after transport;
- the subject of the contract is goods which, after delivery, are inextricably mixed with other contents;
- closed audio, video or computer programs that were opened after shipment;
- the subject of the delivery contract is newspapers and / or magazines, except for the occasional publications to which the Buyer has subscribed;
VIII. Liability for material defects / Complaints
The Seller is liable for material defects in the items sold on its website, in accordance with the positive legislation of the Republic of Croatia, in particular the Law on Civil Obligations.
The ordered products are packaged in such a way that they are not damaged during normal delivery.
In the event that the shipment is damaged during shipment and the damage is visible prior to receipt of the shipment. In this case, we recommend that the Buyer does not accept the shipment. We ask customers to contact us so that we can check the status of the shipment as soon as possible and send a new one if necessary.
Upon receipt of the goods, the correctness of the order depends on the Buyer, resp. the Buyer is obliged to compare the received items with the invoice. If it finds a defect, it must immediately notify the Seller in writing.
In the event that upon receipt of the consignment it is apparent that a product is missing, the Buyer shall not be obliged to take delivery of the consignment and shall not bear the cost of transporting such product. We believe that the products properly received by the Buyer did not have a visible defect. The Buyer has the right to file a complaint regarding material errors within the time limit and for the reasons prescribed by the Act on Mandatory Deadlines. The Buyer may send a written complaint or complaint to the e-mail address , +385 91 201 25 40, or in writing to the address EHC Logistika d.o.o: Zagreb, Palinovečka 25A, Complaint.
In order to identify the product or shipment complained of by the Customer as soon as possible, please refer to the order number or the invoice in your complaint.
The Buyer has the right to make a justified complaint and demand the return of the goods in the following cases, if:
- Unordered goods have been delivered
- the deadline for the use of the goods has expired
- defective or damaged goods
If the product has a hidden defect (a defect that could not be detected during the normal inspection upon receipt of the goods), which the Buyer finds after opening the product, the Buyer has the right to unilaterally terminate the contract and recover the price of the product. product replacement or request a reduced price.
The Seller shall consider the complaint valid if it finds that it complies with the provisions of the Civil Obligations Act and the Consumer Protection Act. In this case, the product will be replaced or the full amount paid will be refunded within 15 days of receipt of the complaint. If, on the other hand, you find that the complaint is not valid or if you reject the complaint, you must notify the Buyer of this decision within 15 days of receiving the complaint.
The Seller undertakes to refund damaged, defective or incorrectly delivered goods at its own expense if it finds that the complaint is well-founded and if the Buyer has not affected the correctness, damage or defect of the goods.
In case of a justified complaint, the costs of sending the new product shall be borne in full by the Seller.
Online dispute resolution:
Under a European Union regulation, from 15 February 2016, debates on online shopping across the EU can be initiated on the platform available here.
This means that if you have a problem shopping online in the EU (defective product, need to replace the product, etc.), you can send your complaint via the link above.
The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.
IX. Duration of contract
The Buyer concludes the contract with the Seller as a one-time distance product contract, which is fulfilled by the delivery of goods and receipt of the amount paid by the Buyer, unless terminated by another decree. These Terms of Purchase form an integral part of the Agreement.
X. Privacy and Security Statement
These rules define and govern how Seller uses and protects all information that customers provide when using www.ehclogistika.com .
Personal data Any information relating to an identified or identifiable natural person (“data subject”); identifies a natural person who, directly or indirectly, in particular by reference to an identifier such as name, number, location, online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person identified
Data management Any operation or set of operations on personal data or files, whether automated or non-automated, such as collecting, recording, organizing, sorting, storing, transforming or altering, querying, viewing, using, transmitting, distributing or otherwise making available harmonization or interconnection, restriction, deletion or destruction
By purchasing on the website, the Buyer agrees (indicating that he has read the terms of purchase) that the Seller processes the personal data listed in the registration form, the order data, as well as the data and other data available in the payment process (name, address), e email, contact number, account number, bank).
This data is used by the Seller to get to know the Buyer’s buying habits for information purposes. Seller is not entitled to use personal data for any other purpose and may not pass it on to third parties. The Buyer is aware of the right to request from the Seller access to his own personal data, correction, deletion of data, restriction of processing, protest against processing, portability of data, the right to complain to the Personal Data Agency if he considers that the Seller has misused your personal information.
All employees and business partners of the Seller are responsible for the observance of the principles of personal data protection.
XI. Conversion statement
All payments are made in Croatian currency. The amount charged to your credit card account will be converted to the local currency at the rate of the credit card associations.
As a result of this transformation, a minor deviation from the price expressed in the informative forint indicated on our website is possible.